Shipping & Returns

For full details, see our Shipping Policy and Refund Policy.

Shipping at a glance

• Where: Continental United States only
• Standard: 3-5 business days, free over $50, $5.99 under
• Expedited: 1-2 business days, $12.99 flat
• Personalized chimes: Add 2-3 business days of production time
• Tracking: Emailed when your order ships

Returns at a glance

• Standard chimes: 30-day return window for any reason
• Personalized chimes: Non-returnable except for defects (industry-standard for custom-made gifts)
• Damaged in transit: Free replacement; contact within 7 days of delivery
• Refund timing: 10-14 business days from when we receive your return to refund landing on your statement

Questions? Contact us — we read every message.